Senior Freshservice ITSM Consultant -- Chicago, IL (Hybrid Contract) Job at 24x7saas.com, Chicago, IL

  • 24x7saas.com
  • Chicago, IL

Job Description

Job Description

24x7SaaS is seeking an experienced Freshservice Consultant for a potential 12-month engagement with a public-sector client in Chicago, Illinois.

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Location: Downtown Chicago, 3 days onsite and 2 days remote

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Duration: 12 months, with potential extension

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Engagement: Contract, full-time

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Responsibilities:

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  • Administer and optimize the Freshservice ITSM platform.
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  • Configure service catalogs, workflows, automation rules, and ticket routing.
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  • Implement SLA frameworks, escalation rules, and reporting dashboards.
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  • Improve asset management data quality and processes.
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  • Document configurations, recommend ITIL-aligned improvements, and train internal teams.
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Requirements:

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  • Demonstrated hands-on Freshservice implementation and administration experience.
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  • Strong understanding of ITIL and ITSM best practices.
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  • Experience with workflow automation, SLA configuration, reporting, and asset management.
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  • Ability to provide two relevant client references.
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  • Authorization to work in the United States.
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  • Ability to work onsite in downtown Chicago three days per week.
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Please submit: Resume, hourly rate expectations, availability, and relevant Freshservice project experience.

Job Tags

Hourly pay, Full time, Contract work, Remote work, 3 days per week

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